| 1 | Percentage of Council Tax collected in-year to date | Percentage | 96.7 | 96.6 | 96.7 | Jan 2024 | Quarterly | Green | Green | Up to date | This is a cumulative indicator when payments are due monthly by either 10 or 12 instalments during the financial year. By way of comparison performance at the end of Q4 is 0.6% less than performance in 2022/23. The PI is monitored monthly. The target remained the same as in 2022/23 (96.6%) due to the ongoing recovery from the Coronavirus pandemic on collection and enforcement, the impact of the cost of living crisis as well as demands placed on the Service whilst undergoing a recruitment drive following a Service Review during the 2022/23 financial year. | |
| 2 | Percentage of National Non Domestic Rates collected in-year | Percentage | 96.4 | 96.4 | 96.4 | Jan 2024 | Quarterly | Green | Green | Up to date | This is a cumulative indicator when payments are due monthly by either 10 or 12 instalments during the financial year. The PI is monitored monthly. By way of comparison performance at the end of Q4 is 1.5% higher than in 2022/23. In 2022/23 there was in increase in assessments by the Valuation Office Agency just before the end of the financial year which increased the amounts to be collected and these were carried over to the 2023/24 financial year. | |
| 3 | Arrears of Council Tax Retrieved (£Millions) | £ | 4.2 | 4.2 | 4.2 | Jan 2024 | Quarterly | Green | Green | Up to date | This is a cumulative indicator measuring payments made against council tax arrears brought forward at the start of the financial year. The arrears have reduced by £4.246m in total since 1.4.23. Overall arrears are £4.468m more than at the same point in time last year but a further year's council tax has accrued coupled with the cost of living crisis in 2023-24 as well as the ongoing recovery from the Covid-19 pandemic. In addition, during the 2023/24 financial year the Service has undergone new recruitment following a Service review. | |
| 4 | Average time for changes of circumstances for housing benefit (days) | Days | 4 | 5 | 4 | Mar 2024 | Monthly | Green | Green | Overdue | Target met | |
| 5 | Average time taken to process Housing Benefit new claims and change events (days) | Days | 4 | 7 | 4 | Mar 2024 | Monthly | Green | Green | Overdue | Target met | |
| 6 | Average time to process new claims to housing benefit | Days | 13 | 20 | 13 | Mar 2024 | Monthly | Green | Green | Overdue | Target met | |
| 7 | Cashable Savings identified achieved by the Corporate Fraud Team | £ | 352,870.48 | 100,000 | 352,870.48 | Jan 2023 | Quarterly | Green | Green | Overdue | Performance has been strong and above target during the financial year. This has been driven by the single person discount review exercise that launched on 1 October 2022 and resulted in additional council tax liability.
ACTIONS: Continue to maintain current performance. | |
| 8 | Non-Cashable Savings identified achieved by the Corporate Fraud Team | Days | 3,871,463 | 2,500,000 | 3,871,463 | Jan 2023 | Quarterly | Green | Green | Overdue | Performance is strong and above target for the year with a continuation of focussed work being done on vetting of Right to Buy applications and Housing Tenancy fraud. There is a 42% withdrawal rate for Right to Buy applications due to the increased verification that would otherwise have resulted in discounts being given where they were not eligible for them . In addition, the tenancy fraud initiative has resulted in 8 properties being recovered.
ACTIONS: Continue to maintain current levels of performance | |