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NCC Current Performance Report at 18 May 2024 for
Digital & IT
Measure
Unit
2023/24 Performance
Current Target
Current Performance
Last Available Result
Frequency
Direction of Travel
Performance
Status
Comments
Trend
1
Percentage Availability of Superfast broadband
Percentage
96.2
95
96.2
Jan 2024
Quarterly
Green
Green
Up to date
Based on Thinkbroadband data Apr 2024. Small Increase as expected as more full fibre options roll out.
2
Service Desk calls resolved within SLA
Percentage
95.77
96.5
94.19
Apr 2024
Monthly
Red
Red
Up to date
3
Visitor Figures - Northumberland Archives Woodhorn
Number
175
990
137
Apr 2024
Monthly
Red
Red
Up to date