| 1 | % of Building Regulations applications duly made decided within timescale | Percentage | 43 | 80 | 43 | Dec 2023 | Monthly | Green | Red | Overdue | Performance for December remains below target at 43% but has improved compared to previous months and the 2022/23 outturn due to lower levels of applications. Cumulative performance to the end of Quarter 3 is 34.46%. | |
| 2 | % Trading Standards interventions carried out following consumer complaints in relation to rogue traders | Percentage | 100 | 95 | 100 | Jan 2024 | Quarterly | Green | Green | Up to date | 7 Trading Standards interventions carried out following consumer complaints in relation to rogue traders during quarter 4. Cumulative performance for 2023/24 is 100%. | |
| 3 | % Underage sales operations completed | Percentage | 100 | 100 | 100 | Apr 2023 | Annually | Green | Green | Up to date | The target was to complete 4 underage sales operations during 2023/24. All 4 underage sales operations completed. | |
| 4 | Land Charges, percentage of responses replied to within 10 working days | Percentage | 97.8 | 85 | 97.8 | Mar 2024 | Monthly | Green | Green | Overdue | Performance has exceeded the target for March 2024 at 97.83%; 7 Searches went over the expected turnaround time. The performance for quarter 4 has also exceeded the target at 96.31%. The outturn for 2023/24 is 88.12%. | |
| 5 | Number (%) of responses to Planning Consultations made within 21 days | Percentage | 76 | 75 | 76 | Mar 2024 | Monthly | Green | Green | Up to date | Performance has improved and achieved the target this month despite 100 consultations being received. The team responded to 103 consultations in total in month. Quarter 4 performance is 71% and the 2023/24 outturn is 69%, which is below target but shows improvement compared to the previous two years. | |
| 6 | Percentage of food plan visits achieved against % expected in plan | Percentage | 54 | 90 | 54 | Mar 2024 | Monthly | Green | Red | Overdue | The service has made good progress against the Food Service plan as a whole. This must be viewed in the context that we have returned to the requirements of the full Food Law CoP, and no longer the FSA recovery plan. This has brought back in a number of food inspection categories that were not part of the previous plan and as such we have a large back log to work through. The reason for the large number of outstanding visits at the end of the year is primarily due to the carryover of our lowest risk premises (equating to 1837 of the 2054 outstanding total). This has been intentional for FH with a plan to carryout onsite inspections over a 2-year period to refresh our FHRS scores instead of doing remote alternative assessments. - A full breakdown will be in our 2024-25 food service plan. | |
| 7 | Percentage of high priority food premises inspections completed in line with annual programme | Percentage | 96 | 98 | 96 | Mar 2024 | Monthly | Green | Red | Overdue | The service made good progress against the food plan however has run slightly behind target due to staff resources and difficulty hiring FS qualified staff. A total of 5 high risk premises were not visited all of which have been prioritised for inspection in Q1 of 2024-25. | |
| 8 | Percentage of high risk animal health premises inspected and assessed | Percentage | 95.89 | 95 | 95.89 | Jan 2024 | Quarterly | Green | Green | Up to date | 70 out of 73 high risk animal health premises inspected and assessed during 2023/24. Performance has achieved the target. | |
| 9 | Percentage of non-contentious applications for hackney carriage and private hire licences which are processed within the specified timescale | Percentage | 94.13 | 95 | 94.13 | May 2022 | Monthly | Green | Red | Overdue | | |
| 10 | Percentage of waste accumulations removed from private land, following environmental enforcement team action within 28 days | Percentage | 82.14 | 80 | 82.14 | Mar 2024 | Monthly | Green | Green | Overdue | 23 of 28 waste accumulations removed from private land, following environmental enforcement action within 28 days during March. The outturn for 2023/24 is above target at 88.48%. | |
| 11 | Reported dangerous structures inspected within 1 working day of notification. | Percentage | 100 | 100 | 100 | Aug 2023 | Monthly | Green | Green | Overdue | ACTIONS: none | |