| 1 | % of Emergency Housing Repairs Completed in 24 hours | Percentage | 99.5 | 99 | 99.5 | Mar 2024 | Monthly | Green | Green | Overdue | Target achieved for March 2024, with 4 x Emergency Housing Repairs completed outside of target. The quarter 4 performance is also above target at 99.47% and the 2023/24 outturn is slightly below target at 95.60%. | |
| 2 | % of current tenant rent collected | Percentage | 101.02 | 98 | 101.02 | Mar 2024 | Monthly | Green | Green | Overdue | Current performance is above target. | |
| 3 | % of gas servicing certificates completed | Percentage | 97.26 | 100 | 97.26 | Mar 2024 | Monthly | Green | Red | Overdue | On the 31st of March there were twenty-four outstanding gas services, eleven have appointments in place, the remaining thirteen require legal access. The quarter 4 performance is slightly below target at 98.60% and the 2023/24 outturn is 99.33%. | |
| 4 | % of homelessness and housing options cases that are resolved at first point of contact | Percentage | 36.71 | 55 | 36.71 | Jan 2024 | Quarterly | Green | Red | Up to date | Due to the demand on the service, we have not been able to prevent many cases through initial advice. The 2023/24 outturn is 43.45%, decreasing compared to last year due to demand on service. | |
| 5 | % of Housing Capital Investment Programme Completed | Percentage | 98 | 96 | 98 | Mar 2024 | Monthly | Green | Green | Overdue | Target acheived at year end. Overall there were 36 less components replaced than planned. Some projects saw more components replaced e.g kitchens, LAS's and rewires, wheras some projects included less replacements e.g. bathroom, heating, roofing windows and SHDF. The planned window replacements will continue into April. | |
| 6 | % of positive feedback from resident satisfaction surveys following investment works | Percentage | 86 | 96 | 86 | Mar 2024 | Monthly | Green | Red | Overdue | A total of 22 responses were received in March from 61 surveys issued. Out of these responses, 3 responses received stated that they were dissatisfied / very dissatisfied with the overall performance of the work. All 3 of these negative responses were in relation to the heating replacement project. The outturn for 2023/24 is 80.95%. | |
| 7 | % of routine repairs completed within target time | Percentage | 99.85 | 98 | 99.85 | Mar 2024 | Monthly | Green | Green | Overdue | Target achieved for March 2024, with 1310 out of 1312 routine repairs completed within target time. The quarter 4 performance is also good and above target at 99.93% and the 2023/24 outturn is 99.66%. | |
| 8 | Average length of stay in Temporary Accommodation – all households | Days | 79.83 | 35 | 79.83 | Jan 2024 | Quarterly | Green | Red | Up to date | Due to pressures on void turn around and the availability of property, people are having to stay in Temporary Accommodation longer. The outturn for 2023/24 is 66.87. | |