| 1 | Percentage of Council Tax collected in-year to date | % | 96.7 | 0 | 54.4 | Jul 2024 | Quarterly | Red | Green | Up to date | |
| COMMENTS: This is a cumulative indicator when payments are due monthly by either 10 or 12 instalments during the financial year. As a result, the direction of travel will usually appear red until Q4. By way of comparison performance at the end of Q2 is 0.7% below performance in 2022/23. The reduction in the collection rate compared to 30.9.23 may be attributable to the impact of the cost of living crisis as well as ongoing recovery from a recruitment restriction during a Revenues and Benefits Service Review.. The PI is monitored monthly. |
| 2 | Percentage of National Non Domestic Rates collected in-year | % | 96.4 | 0 | 54.3 | Jul 2024 | Quarterly | Red | Green | Up to date | |
| COMMENTS: This is a cumulative indicator when payments are due monthly by either 10 or 12 instalments during the financial year. As a result, the direction of travel will usually appear red until Q4. By way of comparison performance at the end of Q2 is 1.06% less than in 2023/24. That can be attributed to an unusual increase in the number of properties brought into the Rating List at the end of 2022/23 which became payable in 2023/24. The PI is monitored monthly. |
| 3 | Arrears of Council Tax Retrieved (£Millions) | £ | 4.2 | 2.3 | 3.2 | Jul 2024 | Quarterly | Red | Green | Up to date | |
| COMMENTS: This is a cumulative indicator measuring payments made against council tax arrears brought forward at the start of the financial year. The arrears of £22.938m have reduced by £3.213m in total since 1.4.24. Overall arrears are £3.495m more than at the same point in time last year. |
| 4 | Average time for changes of circumstances for housing benefit (days) | Days | 4 | 5 | 9 | Sep 2024 | Monthly | Red | Red | Up to date | |
| COMMENTS: Continuing to reduce backlog |
| 5 | Average time taken to process Housing Benefit new claims and change events (days) | Days | 4 | 7 | 9 | Sep 2024 | Monthly | Red | Red | Up to date | |
| COMMENTS: Backlog continuing to be be reduced |
| 6 | Average time to process new claims to housing benefit | Days | 13 | 20 | 15 | Sep 2024 | Monthly | Red | Green | Up to date | |
| COMMENTS: Below Target |
| 7 | Cashable Savings identified achieved by the Corporate Fraud Team | £ | 352870.48 | 100000 | 352870.48 | Jan 2023 | Quarterly | Green | Green | Overdue | |
COMMENTS: Performance has been strong and above target during the financial year. This has been driven by the single person discount review exercise that launched on 1 October 2022 and resulted in additional council tax liability.
ACTIONS: Continue to maintain current performance. |
| 8 | Non-Cashable Savings identified achieved by the Corporate Fraud Team | Days | 3871463 | 2500000 | 3871463 | Jan 2023 | Quarterly | Green | Green | Overdue | |
COMMENTS: Performance is strong and above target for the year with a continuation of focussed work being done on vetting of Right to Buy applications and Housing Tenancy fraud. There is a 42% withdrawal rate for Right to Buy applications due to the increased verification that would otherwise have resulted in discounts being given where they were not eligible for them . In addition, the tenancy fraud initiative has resulted in 8 properties being recovered.
ACTIONS: Continue to maintain current levels of performance |