| 1 | % households using the internet | Percentage | | 95 | 99.37 | Jul 2024 | Quarterly | N/A | Green | Up to date | Based on internal data collated from various sources including past projects, BDUK data, Supplier data and manual checking.
ACTIONS: Continue to monitor "No speed estimate" prems and fill in NULL values as new houses are built | |
| 2 | Above 100mpbs broadband availability (Ultrafast) | Percentage | | 71.5 | 70.7 | Jul 2024 | Quarterly | N/A | Red | Up to date | Based on internal data collated from various sources including past projects, BDUK data, Supplier data and manual checking.
ACTIONS: Continue to monitor "Ultrafast" prems especially Ashington and Morpeth areas as full fibre should be widely avaialble here now | |
| 3 | Percentage availability of broadband over 30mbps | Percentage | 96.2 | 95 | 96.96 | Jul 2024 | Quarterly | Green | Green | Up to date | Superfast Above 30mbps as reported from Think Broadband Data | |
| 4 | Service Desk calls resolved within SLA | Percentage | 95.77 | 96.5 | 96.32 | Sep 2024 | Monthly | Green | Red | Up to date | New school term | |
| 5 | Visitor Figures - Northumberland Archives Woodhorn | Number | 175 | 1,080 | 164 | Sep 2024 | Monthly | Red | Red | Up to date | | |