| 1 | % of Building Regulations applications duly made decided within timescale | Percentage | 43 | 80 | 43 | Dec 2023 | Monthly | Green | Red | Overdue | Performance for December remains below target at 43% but has improved compared to previous months and the 2022/23 outturn due to lower levels of applications. Cumulative performance to the end of Quarter 3 is 34.46%. | |
| 2 | % Trading Standards interventions carried out following consumer complaints in relation to rogue traders | Percentage | 100 | 95 | 100 | Jul 2024 | Quarterly | Green | Green | Up to date | | |
| 3 | % Underage sales operations completed | Percentage | 100 | 100 | 100 | Apr 2023 | Annually | Green | Green | Up to date | The target was to complete 4 underage sales operations during 2023/24. All 4 underage sales operations completed. | |
| 4 | Land Charges, percentage of responses replied to within 10 working days | Percentage | 97.8 | 85 | 90.5 | Sep 2024 | Monthly | Red | Green | Up to date | 30 Searches went over 10 working days mostly due to annual leave in answering departments. | |
| 5 | Number (%) of responses to Planning Consultations made within 21 days | Percentage | 76 | 75 | 92.2 | Aug 2024 | Monthly | Green | Green | Up to date | The Team made an amazing effort to complete Planning consultation work this month despite the high number of consultations received. | |
| 6 | Percentage of food plan visits achieved against % expected in plan | Percentage | 54 | 16 | 11 | Aug 2024 | Monthly | Red | Red | Overdue | The service has continued to make progress against the food plan however is running behind target due to some long term staff absence and difficulty hiring qualified staff. The service is prioritising high risk premises and assessing new unrated business to ensure resource is allocated appropriately | |
| 7 | Percentage of high priority food premises inspections completed in line with annual programme | Percentage | 96 | 42 | 43 | Aug 2024 | Monthly | Red | Green | Overdue | The service has continued to make progress against the food plan we have prioritised high risk visits due to some long-term staff absence and difficulty hiring qualified staff. | |
| 8 | Percentage of high risk animal health premises inspected and assessed | Percentage | 95.89 | 10 | 20.29 | Apr 2024 | Quarterly | Red | Green | Overdue | | |
| 9 | Percentage of non-contentious applications for hackney carriage and private hire licences which are processed within the specified timescale | Percentage | 94.13 | 95 | 94.13 | May 2022 | Monthly | Green | Red | Overdue | | |
| 10 | Percentage of waste accumulations removed from private land, following environmental enforcement team action within 28 days | Percentage | 82.14 | 80 | 66.67 | Jul 2024 | Monthly | Red | Red | Overdue | 12 of 18 waste accumulations removed from Private Land following enforcement action within 30 days of July. Performance not met due to delays for requests of information from other NCC services particularly Council tax. | |
| 11 | Reported dangerous structures inspected within 1 working day of notification. | Percentage | 100 | 100 | 100 | Aug 2023 | Monthly | Green | Green | Overdue | ACTIONS: none | |