| 1 | % of the workforce who are apprentices | Percentage | 4.1 | 2.3 | 4.6 | Apr 2024 | Annually | Green | Green | Up to date | | |
| 2 | Annual turnover rate | Percentage | 11.47 | 10 | 11.04 | Apr 2024 | Annually | Green | Red | Up to date | The figure is calculated by dividing the number of leavers over the reporting period (financial year) by the average headcount across the reporting period. Benchmarking data from the LGA's Research and Information team measures the average turnover rate for English Unitary Authorities at 14% for the 22/23 Financial year which is the latest published data. | |
| 3 | Application Drop-Out Rate / Withdrawal Rate | Percentage | 2.06 | 10 | 3.44 | Jun 2024 | Monthly | Red | Green | Overdue | Percentage of applications withdrawn, threshold is 10% of total monthly applications. | |
| 4 | Average FTE days lost to sickness per FTE over last 12 months | Number | 11.71 | 9.5 | 11.51 | Jun 2024 | Monthly | Green | Red | Overdue | Continues to be above the target of 9.5 days per FTE. Monthly workforce data reports highlight specific trends and areas with high absence levels in each service area. Services scrutinise data and undertake a focused approach to reducing absence. The People and Culture team work closely with managers to ensure all cases of sickness absence follow the processes in the health and wellbeing policy. | |
| 5 | Average Number Of Applicants per role advertised | Number | 15 | 10 | 17 | Jun 2024 | Monthly | Green | Green | Overdue | | |
| 6 | Average Time To Fill A Position | Days | 69 | 28 | 48 | Apr 2024 | Quarterly | Green | Red | Overdue | Average number of calendar days between application submission date and hire date for the quarter. The current target is set at 28 calendar days. | |
| 7 | Employee Net Promoter Score (eNPS) | Number | | 0 | 2 | Jun 2024 | Biennial | N/A | Green | Up to date | The data is taken from Q45 of the staff survey specifically ' Would you recommend NCC as a great place to work'. The eNPS score can range from -100 to +100, a + score is good and a – score is a potential cause for concern. | Not Available |
| 8 | HR Casework - avg time case time (start to hearing) | Days | 85 | 28 | 38 | Apr 2024 | Quarterly | Green | Red | Overdue | The average days taken for disciplinary cases from start date to hearing date or case closure date for those cases that did not go to a formal hearing for cases closed within the quarterly reporting period. There were 8 cases closed during the reporting period. | |
| 9 | Job Offer Acceptance Rate | Percentage | 91.07 | 85 | 95.95 | Jun 2024 | Monthly | Green | Green | Overdue | The offer acceptance rate (OAR) is the percentage of candidates who accepted a formal job offer. The OAR is measured by dividing the number of offers accepted by the number of offers extended. | |
| 10 | Percentage days Lost to Sickness Absence | Percentage | 4.39 | 3.5 | 4.2 | Jun 2024 | Monthly | Green | Red | Overdue | Above the target of 3.50%. Workforce data reports highlight specific trends and areas with high absence levels in each directorate and service. Services scrutinise data and undertake a focused approach to reducing sickness absence. The People and Culture team work closely with managers to ensure all cases of sickness absence follow the processes in the health and wellbeing policy. | |
| 11 | Percentage of committed levy expenditure from NCC digital account for apprenticeships | Percentage | 5 | 60 | 5 | Mar 2024 | Monthly | Green | Red | Overdue | Estimated planned spend for the next twelve months, divided by the estimated total funding for the next twelve months (based on funds entering our apprenticeship service account including 10% top-up). Note, payments are not spread equally across the apprenticeship programme. High payment are due towards the end of the programme and upon completion including the end point assessment payment.
ACTIONS: The apprenticeship service account needs to ensure sufficient funds remain available to satisfy full programme payments at completion and end point assessment. A target of 50%-75% would be safe and appropriate target measure. | |
| 12 | Percentage of mandatory induction training modules completed | Percentage | 92.38 | 85 | 88.92 | Jun 2024 | Monthly | Red | Green | Overdue | Changes to required learning effective from 1 April 2024 include updating course content which includes merging of some courses, updating recertification timelines and reducing the number of courses from eleven to seven. The FOI, EIR and SAR module and the General Data Protection Regulation (GDPR) modules have a 95% target compliance level. | |
| 13 | Performance Appraisal completed year to date | Percentage | 75 | 85 | 15 | Jun 2024 | Monthly | Red | Red | Overdue | Compliance is monitored through regular workforce reports to ensure that all employees receive an appraisal with their line manager. Figures presented will increase month on month throughout the appraisal year with an expected end point of 85% or above compliance (at 31 March). | |
| 14 | Staff Survey Engagement Score | Number | 7 | 10 | 7 | Apr 2019 | Annually | Green | Red | Overdue | | |
| 15 | Staff Survey Response Rate | Percentage | 52 | 65 | 54 | Apr 2024 | Annually | Green | Red | Up to date | The 2024 Staff Survey was undertaken in June 2024 and was open between 19th June and 26th June. The response data is being analysed by the Business Intelligence team who are working closely with People and Culture service to develop dashboards which will inform action plans. | |