| 1 | % of Emergency Housing Repairs Completed in 24 hours | Percentage | 99.5 | 99 | 99.55 | Sep 2024 | Monthly | Green | Green | Up to date | 3 Emergency Housing Repairs were not completed on time during September 2024. Performance remains good and above target. Cumulative performance to the end of quarter 2 is also above target at 99.54%. | |
| 2 | % of current tenant rent collected | Percentage | 101.02 | 98 | 98.22 | Sep 2024 | Monthly | Red | Green | Up to date | Current performance is above target. | |
| 3 | % of gas servicing certificates completed | Percentage | 97.26 | 100 | 100 | Sep 2024 | Monthly | Green | Green | Up to date | There are no outstanding gas services for September 2024. Cumulative performance to the end of quarter 2 is 99.67%. | |
| 4 | % of homelessness and housing options cases that are resolved at first point of contact | Percentage | 36.71 | 55 | 33.52 | Jul 2024 | Quarterly | Red | Red | Up to date | The service is under a great deal of pressure at present and we are unable to prevent at advice stage. | |
| 5 | % of Housing Capital Investment Programme Completed | Percentage | 98 | 96 | 95 | Jun 2024 | Monthly | Red | Amber | Overdue | Cumulatively, there have been 17 less components replaced than planned. | |
| 6 | % of positive feedback from resident satisfaction surveys following investment works | Percentage | 86 | 96 | 86 | Jun 2024 | Monthly | Green | Red | Overdue | Out of 7 responses received, 6 were positive. The 1 negative response was for the heating upgrade project. | |
| 7 | % of routine repairs completed within target time | Percentage | 99.85 | 98 | 99.83 | Sep 2024 | Monthly | Red | Green | Up to date | 1189 out of 1191 routine repairs were completed within target time during September 2024. Performance remains good and above target. Cumulative performance to the end of quarter 2 is above target at 99.69%. | |
| 8 | Average length of stay in Temporary Accommodation – all households | Days | 79.83 | 35 | 71.42 | Jul 2024 | Quarterly | Green | Red | Up to date | We are unable to move clients on in a timely manner due to lack of accommodation available and turnaround times. | |